Frequently Asked Questions
For how many days can I keep my bin?
You can keep the bin you hired from us for up to 7 days. If you need us to pick up the bin earlier, you must tell us upon booking. If you need to hire the bin longer than 7 days, it will be subjected to additional charges.
How long should I expect the delivery of bins?
We will deliver the bins on the same day or the next day you book from us.
What materials can I put in my bin?
General waste such as papers, metals, glasses, furniture, clothes, woods, green waste, and more are allowed in the bin. If you need to put bricks, concrete, sand, soil, and large logs, you must order hook lift bins or large-size bins. Please contact us so we can advise you and recommend the ideal sizes or types of bins appropriate for your project.
What materials are not allowed in my bin?
Dangerous materials such as chemicals, liquids, paints, gas containers, oils, and contaminated waste are not allowed in all of our bins. Asbestos and any form of insulation material are not allowed in recycled or general waste bins because we use a different method to dispose them. Call us if you need more information about this.
How can I get your asbestos removal service?
Getting our asbestos removal service requires you to make an appointment with us. We apply strict conditions and provide you a copy of our guidelines regarding the disposal of asbestos when we deliver the asbestos bin.
How heavy or high can I fill the bin?
Depending on the size, we will give you our weight restrictions upon delivery. You must also fill the bin only within/under the rim.
What happens if I fill the bin higher than the rim or over the weight restriction?
Overloading or exceeding from the rim is not allowed because it may cause damages during transport. You might be charged with additional payment or we might deny the collection of your bin/waste. You are liable with the damages caused by falling objects from the bin during transport.
Do I need to get a City Council authorisation?
If you do not have enough space for bins within your property and you need to place the bins on public land, you will need an authorisation from the City Council. We can take care of the processing on your behalf but know that there are additional payment for the council permit.
How can I pay for my bin?
You can pay your bins by cash, credit card, EFT, or cheque. We accept major credit cards in the country such as Visa and MasterCard. Payment must be done on or before we drop off the bins on your site.